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SMS credits by country

The SMS allowance on every ScanQueue plan is counted in credits. A text to most countries uses 1 credit. Carriers in some countries charge much more to deliver a text, so a text to a phone number in those countries uses more credits, as listed below.

WhatsApp messages are not affected: each WhatsApp message counts as one message, whatever the country.

Credits per text

1 credit per text

1,000 credits = 1,000 texts

Every country not listed on this page, including Australia, the United States, Canada, the United Kingdom and most of Europe.

2 credits per text

1,000 credits = 500 texts

Bahrain, India, Mexico, Pakistan, Philippines, South Africa, United Arab Emirates

3 credits per text

1,000 credits = 333 texts

Cameroon, Indonesia, Israel, Jordan, Malaysia, Nigeria, Oman, Qatar

15 credits per text

1,000 credits = 66 texts

Papua New Guinea

SMS not available

Our SMS provider cannot deliver texts to phone numbers in these countries, so notifications to them are sent by WhatsApp only.

Cambodia, China, Hong Kong, Iran, Libya, New Zealand, Saudi Arabia, Singapore, Sri Lanka, Taiwan

Good to know

  • The country is taken from the phone number the customer enters, not from where your business is.
  • SMS credits and WhatsApp allowances reset monthly with your billing cycle.
  • Carrier prices change, so this list can change too. This page always shows the credits in use today.

See what each plan includes on the pricing page.