What's New in ScanQueue

Customers can now manage their own queue experience — no staff needed. When enabled, customers who are called see an "I'm Done" button on their phone. Tapping it marks them as served and automatically calls the next person in line.

Service counters now support calling multiple customers at once. When you have multiple staff serving from the same queue in parallel — like 3 face painters or 4 hair braiders — each can have their own customer called simultaneously. Staff can also call the next person ahead of time so they're ready when the current one finishes.

One-tap button to clear all waiting entries at the end of the day or between events. Entries are marked as expired (not cancelled) so your reports stay accurate.

Ready-soon notifications now fire based on actual serving time, not instantly when someone is called. If a haircut takes 20 minutes, the next person gets notified at minute 15 — not at minute 0. Wait times in the SMS/WhatsApp reflect the real remaining wait, subtracting time already served.

Customers can now receive queue updates via email — perfect for guests who prefer email over SMS, or when you want a zero-cost notification channel. Works alongside SMS and WhatsApp as an additional way to keep customers informed.

When you call a customer and they don't show up, the system automatically marks them as a no-show after a configurable timeout. No more manually tracking who hasn't arrived — your queue stays clean and moving.

Automatically ask customers for a Google review the moment they're served — via WhatsApp or SMS. Custom messages with {name} and {business} placeholders. More reviews, zero effort.

Full control over whether customers see estimated wait times. Hide them when times are unpredictable (events, pop-ups), show them when they're reliable (barbershops, clinics).

Queue updates via WhatsApp with automatic SMS fallback. Customers can reply STATUS to check their position or LEAVE to exit the queue. Two-way interaction without an app download.

When it's a customer's turn, they receive an automated phone call with a natural-sounding AI voice delivering a personalised message with their name, your business name, and which counter to go to. If the call goes unanswered, SMS fallback triggers automatically.

An AI-powered chat assistant that helps customers join your queue through natural conversation. Instead of filling out a form, customers can simply chat with the AI receptionist — it collects their name, service preference, and adds them to the queue automatically.

Customers can choose "First Available" when joining the queue instead of picking a specific service provider. The system automatically assigns them to the shortest queue — so they get served faster without needing to know which barber, counter, or station has the least wait.

Set an end time for your event or service period. The queue automatically closes when the end time is reached, and customers see a warning when joining close to closing time. Combined with capacity scheduling, you can control how many people can join during specific time windows.

Configure how many staff members serve each queue simultaneously. Wait time estimates account for parallel servers — if you have 3 barbers cutting hair at once, the estimated wait divides accordingly. Gives customers accurate expectations even for high-throughput services.

A dedicated full-screen display designed for TVs and monitors in your waiting area. Shows the live queue with who's waiting, who's being called, and estimated wait times — auto-updates in real time with no interaction needed.

SMS notifications are now fully available for US customers with built-in TCPA compliance. All messages include "Reply STOP to opt out" and are sent from a verified US Toll-Free Number. Customer consent is collected at sign-up.