What's New in ScanQueue

Turn any tablet into a self check-in kiosk at your entrance. After each guest joins, the kiosk shows a short confirmation with their queue position, then automatically returns to a blank form ready for the next person. Guests without a phone (or without a working camera) can now check themselves in. Everything downstream stays the same: same queue, same staff dashboard, and guests who provide a phone number still get their personal tracking link and turn notifications by text.

The native staff app is live on the App Store and Google Play. It puts the day-to-day queue controls in your pocket: see the live queue, call the next customer, mark served or no-show, and add walk-ins from anywhere on the floor. It is built for staff running the queue; your customers never need an app, they keep joining by QR code or kiosk in the browser.

The guest status page has been redesigned as a boarding-pass style ticket. Guests see their position, estimated wait, and status at a glance, with clearer state changes when they are called, served, or released.

Pause the queue without closing it. While paused, guests can still join and keep their place, but see a banner explaining you are temporarily not calling anyone, so expectations stay honest during breaks, rushes in the kitchen, or shift changes.

When your booking calendar is full, guests no longer hit a dead end. The booking page offers a standby list for that service, and if a slot frees up you can pull the next standby guest straight from the queue.

You can now keep the venue open while turning off online self-joins: staff keep adding walk-ins, but the public join link politely explains online joining is off. The dashboard also gained an explicit open/closed queue status card, and guests who visit a closed queue now see your next opening time and usual hours instead of a dead page.

Multi-location businesses can now customise SMS wording per branch instead of sharing one global template. And guests who are released as a no-show can receive a courteous SMS letting them know, with a link to rejoin if they are still around.

Enterprise accounts can now fully reskin the guest join page: custom heading and subheading, custom page background colour, a larger logo, and the option to hide the business name when your logo already carries it. Combined with hiding ScanQueue branding, guests see only your brand from scan to served.

Wait times and positions are now driven by a dispatch simulation that accounts for how many staff are actually serving, per-service speeds, and who is on the roster right now. Guests, SMS messages, and the staff dashboard all show one consistent number instead of estimates that could drift apart.

Run occupancy instead of a line: guests scan a QR to enter and scan again to exit, and ScanQueue tracks how many people are inside against your capacity cap in real time. Built for venues where the question is "how full are we" rather than "who is next".

All customer SMS and WhatsApp notifications can now be sent in Spanish. Set the notification language once for your business and every welcome, ready-soon, called, and booking message switches over, including the guest-facing queue pages linked from them.

Every booking SMS (confirmation, reminder, cancellation, reschedule) is now editable per business, so appointment messages can match your tone and include your own instructions. You can also let customers book online or keep booking staff-only with a single toggle.

Running many venues under one account got easier: the locations page now has search, filters, sorting, and fast paging, and creating a new branch lets you set its timezone, country, and business type up front.

Upload a daily CSV (hotel guests with breakfast included, VIP invitees, pre-registered attendees) and ScanQueue automatically tags matching guests as they join the queue. Staff see the tag on the queue card instantly, no manual lookup.

When a guest is called, their SMS or WhatsApp can now say exactly where to go: "Please go to Maria's station" or "Please proceed to Counter 3". Set a station label per counter and the called message personalises automatically.

Staff can now search the waiting and no-show lists by name or phone, and filter by exact party size. Finding one guest in a 200-person event queue takes seconds.

Help is now built into the dashboard: a Support tab with live chat answers product questions immediately, any time of day, and hands off to the team when something needs a human.

Each service in your account can now have its own logo. When a customer joins that service's queue, the logo renders at the top of their mobile queue status page and stays visible through waiting, called, and served states. Alongside your business logo, not replacing it.

After a customer is served, the queue status page can now display a custom thank-you block with an optional call-to-action button. Configure a business-level default or override it per service for partner-specific offers.

Staff can now jump any waiting customer straight to position 1 in a single click. When a VIP, executive, or priority guest arrives, the staff dashboard exposes a "Move to Front" action on the row menu. Everyone ahead of them bumps back by one position, everyone behind is unaffected.

Growth, Pro, and Enterprise are now available on annual billing with a 15 percent discount compared to paying monthly for 12 months. Same features, same limits, lower price — and one invoice a year instead of twelve. Essential stays monthly-only.

Let customers book time slots online alongside your walk-in queue. Share your booking page link or QR code — customers pick a service, choose a date and time, and reserve their spot. Staff see bookings on a Google Calendar-style day/week view with one-click check-in when the customer arrives. Reminders go out automatically at 24 hours and 1 hour before.

Add team members in seconds with just a name and a 4-6 digit PIN — no email required. Staff log in using your business code, pick their name, and enter their PIN. They get the full queue dashboard with admin features hidden. A Switch Staff button on shared tablets lets team members swap instantly.

Add custom fields to your check-in form — text inputs, dropdowns, checkboxes, and number fields. Capture the exact data your business needs from every customer.

One scan can now create queue spots for a whole group. The booker picks how many people are joining, names each one, and every member gets their own position. Group members can see each other's progress, and the booker can leave for everyone at once.

Paid plans can buy Boost top-ups: extra SMS and WhatsApp capacity that banks on your account and rolls over each cycle until used. Perfect for one-off busy periods without upgrading your whole plan.

Customers can now choose their preferred barber, stylist, or specialist when joining the queue. After selecting a service, a second step appears showing your team members — or they can tap "First Available" to be automatically assigned to the provider with the shortest queue. Each provider gets their own queue with independent positions and wait times.

Customers can now manage their own queue experience — no staff needed. When enabled, customers who are called see an "I'm Done" button on their phone. Tapping it marks them as served and automatically calls the next person in line.

Service counters now support calling multiple customers at once. When you have multiple staff serving from the same queue in parallel — like 3 face painters or 4 hair braiders — each can have their own customer called simultaneously. Staff can also call the next person ahead of time so they're ready when the current one finishes.

One-tap button to clear all waiting entries at the end of the day or between events. Entries are marked as expired (not cancelled) so your reports stay accurate.

Ready-soon notifications now fire based on actual serving time, not instantly when someone is called. If a haircut takes 20 minutes, the next person gets notified at minute 15 — not at minute 0. Wait times in the SMS/WhatsApp reflect the real remaining wait, subtracting time already served.

Customers can now receive queue updates via email — perfect for guests who prefer email over SMS, or when you want a zero-cost notification channel. Works alongside SMS and WhatsApp as an additional way to keep customers informed.

When you call a customer and they don't show up, the system automatically marks them as a no-show after a configurable timeout. No more manually tracking who hasn't arrived — your queue stays clean and moving.

Automatically ask customers for a Google review the moment they're served — via WhatsApp or SMS. Custom messages with {name} and {business} placeholders. More reviews, zero effort.

Full control over whether customers see estimated wait times. Hide them when times are unpredictable (events, pop-ups), show them when they're reliable (barbershops, clinics).

Queue updates via WhatsApp with automatic SMS fallback. Customers can reply STATUS to check their position or LEAVE to exit the queue. Two-way interaction without an app download.

When it's a customer's turn, they receive an automated phone call with a natural-sounding AI voice delivering a personalised message with their name, your business name, and which counter to go to. If the call goes unanswered, SMS fallback triggers automatically.

An AI-powered chat assistant that helps customers join your queue through natural conversation. Instead of filling out a form, customers can simply chat with the AI receptionist — it collects their name, service preference, and adds them to the queue automatically.

Customers can choose "First Available" when joining the queue instead of picking a specific service provider. The system automatically assigns them to the shortest queue — so they get served faster without needing to know which barber, counter, or station has the least wait.

Set an end time for your event or service period. The queue automatically closes when the end time is reached, and customers see a warning when joining close to closing time. Combined with capacity scheduling, you can control how many people can join during specific time windows.

Configure how many staff members serve each queue simultaneously. Wait time estimates account for parallel servers — if you have 3 barbers cutting hair at once, the estimated wait divides accordingly. Gives customers accurate expectations even for high-throughput services.

A dedicated full-screen display designed for TVs and monitors in your waiting area. Shows the live queue with who's waiting, who's being called, and estimated wait times — auto-updates in real time with no interaction needed.

SMS notifications are now fully available for US customers with built-in TCPA compliance. All messages include "Reply STOP to opt out" and are sent from a verified US Toll-Free Number. Customer consent is collected at sign-up.