From Excel lookup to one tap.
A live host dashboard that auto-tags every breakfast guest as Inclusive, Pay, or Unknown the moment they scan to join. Guests get an SMS or WhatsAppwhen their table's ready — no crowding at the door.
The Meridian Hotel
Join the queue, we'll alert you when your table is ready.
No app to download. SMS works on any phone.
Live host view — every card pre-tagged
The Meridian Hotel
Sarah Chen
All Waiting5
What your host sees during breakfast service. Cards are pre-tagged from the morning's reference list, so seating decisions don't require a folio lookup.
The other half of the magic
Your guests don't stand at the restaurant door.
The moment a guest joins the queue, ScanQueue starts sending them updates over SMS or WhatsApp— depending on what works best in your market. Welcome message, “5 minutes away” heads-up, and a final “your table is ready” alert.
Meanwhile they're free to finish packing, have a coffee in the lobby, take a walk through the gardens, or stay in their room until the message lands. No lobby congestion. No paper buzzers. No host repeating “sorry, you're still 4 in line” every two minutes.
Default in most international markets. No registration delay, no carrier hassle.
Universal fallback. Works on any phone, no internet required, lock-screen visible.
- 3 messages per guest on average — welcome, ready-soon, table-ready
- Fully customisable copy per business — your tone, your branding
- Resend SMS in one tap if a guest doesn't appear within the response window
- Delivery tracking — see whether each message landed, in the host dashboard
What is hotel breakfast queue management?
Hotel breakfast queue management is the practice of using a digital host dashboard to track expected guests, their inclusive-vs-pay status, and queue position during peak breakfast service in a hotel restaurant. Instead of cross-referencing every arriving guest against a printed PMS export or Excel sheet, the dashboard auto-matches each guest's room number against a daily uploaded list and tags their queue card colour-coded by plan (typically Inclusive, Pay, or Unknown). This eliminates billing-decision drag at the entrance, reduces revenue leakage from missed charges, and frees the host to focus on seating and service.
The hidden tax on breakfast service
Most properties run breakfast as one big peak: 200+ covers between 7:30 and 9:30. The host job isn't the queue — it's the billing decision on every guest as they walk in.
Peak-hour Excel lookup
Your night auditor exports tomorrow's expected guests at 11pm. The morning host pulls up that file on a tablet at the restaurant entrance and cross-references every arriving guest by room number.
Quiet revenue leakage
A guest charged when they shouldn't be is a complaint and a credit. A guest not charged when they should be is a $42 cover lost. Hosts make this decision 200 times in 90 minutes.
Service quality dips
Hosts standing at the entrance staring at Excel are not seating tables, refilling coffee stations, or smiling at returning guests. The single biggest visible service quality issue at peak is queue management drag.
Three steps. Zero PMS work.
The Reference List feature plugs into the queue dashboard you're already using for the rest of the property.
Upload the morning's list
CSV from your PMS, in-house Excel template, anywhere. Drag-and-drop. The first upload triggers a one-time mapping wizard that asks which columns are room number, guest name, and plan — and remembers it for every future upload.
Guest scans, enters room, walks away
QR poster at the restaurant entrance. Guest enters name, party size, room number on their phone. They get an SMS or WhatsApp confirming their position — and another when their table is 5 minutes away. They wait in their room or the lobby, not at the door.
Card appears, pre-tagged
Green for Inclusive, amber for Pay, grey Unknown if the room isn't on today's list (walk-ins, late check-ins, partner property guests). Host seats with confidence. One tap to mark served.
Your existing PMS export, working harder
Most properties already maintain this list daily — they just use it as a passive report. ScanQueue turns it into an active operational tool: every row becomes a tag on a queue card.
- Opera, Mews, Cloudbeds, Excel — any CSV / TSV format
- Up to 100,000 rows per upload. Plenty for the largest properties.
- Re-upload mid-service to handle late check-ins or corrections
- 30-day audit trail of who uploaded what, when
BFIInclusiveBFIInclusiveBFPPayBFIInclusiveBFPPayRaw CSV values (left) → display tags on every card (right). Mapping is set once.
A Saturday morning at The Meridian
What this looks like in practice
Common questions
From hotel F&B managers like you.