Queue Management for Hotels in Chicago

Hotel Queue Management Chicago

Elevate your guest experience with seamless queue management. Trusted by hotels across Chicago, IL.

50% Faster Check-in
35% Less Crowding
15pt NPS Increase
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Challenges for Hotels in Chicago

  • Long check-in and check-out lines
  • Crowded lobbies during peak times
  • Difficulty managing restaurant and spa queues
  • Guests waiting without knowing their status
  • Staff unable to provide personalized service when busy
  • No integration between different hotel services

How ScanQueue Helps

  • Mobile check-in reduces front desk queues
  • SMS notifications for room readiness
  • Unified queue management across hotel services
  • VIP recognition and priority handling
  • Analytics on peak times and bottlenecks
  • Improved guest satisfaction scores

Features for Chicago Hotels

📱

Mobile Check-in

Guests check in on their phone before arrival.

🔔

Room Ready Alerts

SMS when the room is ready - no waiting in lobby.

📊

Amenity Queues

Manage queues for spa, restaurant, pool, etc.

👑

VIP Recognition

Identify and prioritize loyalty members.

👤

Concierge Integration

Queue for concierge services and requests.

🏢

Multi-Property

Manage queues across multiple properties.

Hotel Queue Management in Chicago

Magnificent Mile and Loop hotels serve both convention-goers at McCormick Place and leisure tourists, with seasonal demand swings unlike any other Midwest city.

⏰ Peak Times

Convention weeks at McCormick Place, summer tourism (June through August), marathon weekend (October)

⚡ Local Challenge

Large convention groups create check-in waves of 200+ guests arriving simultaneously, overwhelming standard front desk operations.

Popular Business Districts

The LoopRiver NorthMagnificent MileWest LoopLincoln Park

What Chicago Hotels Say

“Convention season floods our lobby with check-ins. ScanQueue's mobile queue lets guests head straight to the lounge while they wait.”
R
Raymond Park
Operations Director, Michigan Avenue Suites
“Mobile check-in has reduced our front desk queues by 50%. Guests love the room-ready SMS notifications.”
J
Jennifer Adams
Front Office Manager, Harbour View Hotel
“Managing restaurant and spa queues from one system has streamlined our entire guest experience.”
R
Robert Kim
General Manager, Coastal Resort & Spa

Hotel Queue Management FAQ - Chicago

McCormick Place conventions fill Chicago hotels with thousands of simultaneous arrivals. ScanQueue's pre-check-in lets guests join the queue from the convention center or an Uber, with SMS alerts when ready.
Yes. Hotels on Michigan Avenue use ScanQueue to manage their popular restaurant and bar queues. Guests join from their room or the shops and receive SMS alerts when their table is ready.
Yes. Send guests a pre-arrival check-in link. They complete registration and receive an SMS when their room is ready - no waiting at the front desk.
Create separate queues for each hotel amenity. Guests can join restaurant, spa, pool, or other service queues from their room or mobile device.
Yes. ScanQueue serves Chicago businesses from the Loop to Lincoln Park and surrounding neighborhoods.
ScanQueue is a digital queue management system. Customers join your queue via QR code, website, or walk-in check-in. They receive SMS notifications when it's their turn, so they can wait anywhere instead of standing in line.

Ready to Transform Your Hotel in Chicago?

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Hotel Queue System Chicago | ScanQueue