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ScanQueue online booking and queue managementScanQueue
New: scannable booking passes

Book. Remind. Scan in.

Online booking that runs in the same queue as your walk-ins. Guests pick a time on their phone, get reminders by WhatsApp, SMS or email, and show a QR pass at the door. Your team scans it, and the guest is checked in and waiting to be called.

Included in Growth, Pro and Enterprise.

ScanQueue Online Booking is time slot booking for clinics, barbers, service desks and events. Guests book in the phone browser, get a confirmation and reminders, and arrive with a QR pass that staff scan to check them in. Checked-in guests are served from the same live queue as walk-ins. Staff can move a late-running block of bookings in one step and limit each person to one booking a day. It is included in the Growth, Pro and Enterprise plans.

How it works

From booking to served in four steps.

1

Book

Guests open your booking page from a link or QR code, pick a service, a day and a time, and book on their phone. No app and no account.

2

Remind

A confirmation goes out straight away, then reminders a day before and an hour before, by WhatsApp, SMS or email. Guests can reschedule or cancel from their booking page.

3

Scan in

The booking page shows a QR pass. At the door, staff tap Scan pass and point the camera at it, or check the guest in by name from the Bookings list.

4

Serve

Checked-in guests join your live queue next to walk-ins and are called the same way, on the dashboard, the staff app and your TV screen.

Event-day tools

Built for the day every slot counts.

Signings, launches and busy clinic days have the same problems: people holding several slots, a line that runs late, and checking guests in fast at the door. These three tools handle them.

Scan passes at the door

Every booking has a QR pass. A guest on time, up to 15 minutes early or up to two hours late is checked in by the scan. An early guest asks you first, and a pass for another day, a cancelled booking or a pass already used is refused, so a screenshot cannot get in twice.

Move bookings in one step

Running behind? Push every booking from a chosen time later or earlier, for one service or all of them. You see each old and new time first, and each guest can get a message with the new time.

One booking per person per day

Stop one fan or customer holding several slots. Guests are matched by phone number or email, a cancelled booking frees the day, and staff can still add exceptions.

The pass is a sealed code, not the booking link, so a pass held up in a crowd cannot be used to cancel or change the booking.

Your booking calendar

Set it up the way your day runs.

Your own slot length per service, and how many people each slot takes, so one slot can be one haircut or a group of twenty

Weekly opening hours with split shifts, closed days and one-off date changes, a booking window and a minimum notice

A late booking window keeps a slot bookable for a few minutes after it starts, for the guest standing at the door

Day, week and list views on the Bookings tab, with check in, served, reschedule and cancel

Staff can add bookings for guests, including repeat bookings, and can keep the booking page private if you take bookings by phone

A standby list when the day is full, and an optional setting to add bookings to the queue on their own at their time

Write your own text message wording for the confirmation and reminders, and add a short reminder, a running-late nudge and a missed-booking text

Hide how many places are left on each slot, or show them to create a little urgency

On the staff app

Check guests in from your phone.

The free ScanQueue staff app for iPhone, iPad and Android shows the day's bookings, checks guests in, reschedules and marks them served. From version 1.2.0 it scans booking passes with the phone camera. Same bookings, same live data as the web dashboard.

Download on the App StoreGet it on Google Play

The app is for your team. Guests still install nothing. See what the app does

Who it is for

Bookings and walk-ins, one line.

Clinics and health services

Patients book a time, get a reminder the day before, and join the same queue as walk-ins when they arrive, so the front desk works from one list.

Barbershops and salons

Booked clients and walk-ins share the chairs. A late booking window lets someone at the door take the slot that just started instead of walking away.

Events, signings and launches

Hourly return windows with a cap on each, one slot per fan, QR passes scanned at the line, and a one-step move when the guest of honour runs late.

Universities, councils and service desks

Book an advisor or a counter for a set time, keep walk-ins flowing, and see on the dashboard who is due next.

Good to know before you switch it on

Plans

Online booking is included in Growth, Pro and Enterprise. It is not part of the free Starter plan or Essential.

Messages use your allowance

Confirmations, reminders and moved-booking messages sent by WhatsApp or SMS count against your plan's monthly message allowance. Email does not.

No deposits or payments

Bookings are free to make. Taking a deposit or charging for a booking is not part of online booking today.

Online booking questions

It is appointment booking built into ScanQueue. Guests book a time slot for a service on your booking page, get a confirmation and reminders, and arrive with a QR pass. Staff check them in by scanning the pass or from the Bookings list, and checked-in guests are served from the same live queue as walk-ins.
Growth, Pro and Enterprise, and custom plans. It is not part of the free Starter plan or Essential. Plan prices are on the pricing page. Turn it on under Settings, Booking Settings, then allow booking on each service you want guests to book.
No. Guests book in the phone browser with their name and a phone number or email for the confirmation. Their booking page has the QR pass and the buttons to reschedule or cancel.
A confirmation goes out when they book, then reminders 24 hours and 1 hour before, by WhatsApp first, then SMS, then email, depending on what the guest gave and which channels you use. You can edit the wording of the text messages, and turn on a short reminder, a running-late nudge and a missed-booking message.
Each booking page shows a QR pass while the booking is upcoming. Staff tap Scan pass on the Bookings tab and point the camera at it. On time, up to 15 minutes early or up to two hours late checks the guest in. More than 15 minutes early on the same day asks staff first. Another day, a cancelled booking or a pass already used is refused with the reason. The pass is a sealed code, not the booking link, so scanning it with an ordinary camera shows nothing useful and nobody can use it to cancel the booking.
Any phone, tablet or laptop with a camera, signed in to the ScanQueue dashboard. The browser asks for camera permission the first time. The free ScanQueue staff app for iPhone and Android scans passes too, from version 1.2.0. You can always check a guest in by name instead.
Yes. Move bookings on the Bookings tab pushes every booking from a chosen time later or earlier, for one service or all of them, and shows each old and new time before you confirm. Leave the message option on and each guest is told their new time. The move ignores slot limits and opening hours on purpose, so the group moves together.
Yes. Turn on One booking per person per day in Booking Settings. A guest who already has a booking that day cannot book another, matched by phone number or email. Bookings your staff add are not limited.
Yes. Both are in one ScanQueue account. Checked-in bookings join the live queue and are called like walk-ins. By default bookings do not change walk-in wait estimates, and a setting folds them in if your staff serve both from the same desks. When the day is full, a standby list lets guests wait for a free slot.
Your team can add bookings for guests from the Bookings tab, and you can keep the public booking page switched off so all bookings come through your staff. Guests still get the confirmation, reminders and pass.

Open your booking page this week.

Turn on bookings in Settings, set your hours and slots, and share your booking link or QR code. Included in Growth, Pro and Enterprise. Planning an event with timed entry? Talk to us about the setup.