Scan. Order. Pay. Collect.
Mobile ordering for any counter with a line. Guests order from a QR code and pay through your Square account, your team works a live order board, and guests collect when their number is ready. No app for your guests and no per-order fee from ScanQueue.
Included in Growth, Pro and Enterprise. Payments by Square.
The full-screen live order board. Illustration with demo orders.
ScanQueue Online Ordering is QR code ordering and pickup for cafes, food trucks, event concessions and venues. Guests order and pay in their phone browser through the business's own Square account, follow the order on a live tracking page, and collect when it is ready. Staff run the orders on a live board in the web dashboard or the ScanQueue staff app. It is included in the Growth, Pro and Enterprise plans, and ScanQueue takes no fee per order.
How it works
From QR code to counter in four steps.
Scan
A printed QR code at the counter, on tables or on signage opens your menu in the phone browser. Guests install nothing and create no account.
Order
Your categories, photos, sizes and options, with optional notes for the kitchen. The page shows your current ready time and whether you are open.
Pay
Card, plus Apple Pay and Google Pay where the phone supports them, processed by Square and paid into your own Square account.
Collect
The guest follows the order on a page that updates by itself, gets a message when it is ready if they asked for one, and collects by number.
What guests see
No app, no account, no standing at the till.
Your menu opens in the phone browser with your logo, your categories and your ready time. After paying, the guest gets an order number and a page that updates by itself from received to preparing to ready.
- Opt-in updates by email, SMS or WhatsApp, depending on the channels you have on: confirmed, ready, delayed and cancelled.
- Two-way messages with your team on the order page.
- Card, Apple Pay and Google Pay, through Square.
Live order board
Built for the rush, not the demo.
The board opens full screen on any tablet or monitor, refreshes on its own and, once sound is on, chimes for every new order. Several screens can work the same board: if two people tap the same order, the second one is told it already moved on.
Start, Ready, Collected: one tap moves an order across the New, Preparing and Ready lanes
Pause orders for 15, 30 or 60 minutes or until you resume, and add extra wait to new orders when the kitchen is backed up
Late orders are flagged in red. Needs more time adds 5, 10 or 15 minutes and tells the guest
Guest messages on every order, with an unread count on the board
Print a kitchen ticket with the items, or a pickup slip with just the number
Not collected keeps no-shows off the board, and Hand over serves them if they turn up after all
Staff dashboard
Everything behind the counter, in the dashboard you already use.
Orders sits in its own tab next to your queue and bookings: order history and refunds, the menu, your ordering QR codes, and the button that opens the live board.
Illustration with demo data.
Menu in minutes
Import your Square item library with sizes, modifiers and photos, or upload a photo or PDF of your menu and review the draft. Nothing publishes until you do.
History and refunds
Every order with its payment status. Managers refund in full or in part; staff accounts and PIN logins cannot.
Reports
Orders, sales after refunds, average prep time and the share ready on time over 7, 30 or 90 days.
On the staff app
Run the board from your phone.
The free ScanQueue staff app for iPhone, iPad and Android has the live order board: start, ready and collected, running late, pause orders, extra wait, not collected and guest messages. New orders vibrate and the screen stays awake. Same orders, same live data as the web board. Refunds and printing stay on the web dashboard.
The app is for your team. Guests still install nothing. See what the app does
Who it is for
One QR code, whatever your counter looks like.
Cafes and coffee counters
Regulars order from the table or the line and pick up at the pass. Import sizes, milks and extras straight from your Square item library, and let the barista work from the board instead of shouted names.
Food trucks and markets
The line only comes to the window to collect. One printed QR code on the truck is the whole setup, and extra wait keeps quotes honest when the grill is backed up.
Events, stadiums and festivals
Concession stands run as branches, each with its own menu, board and QR codes, while the hub account sees every stand. Fans order from the concourse and walk up when their number is ready.
Venues, attractions and campuses
Cafes and kiosks inside museums, parks, universities and hotels take pickup orders without another register. Ordering runs in the same ScanQueue account as your queues and bookings.
How it compares
Against the usual ways a counter takes orders. Categories, not named vendors.
| Capability | Delivery marketplace | Self-order kiosk | ScanQueue Online Ordering |
|---|---|---|---|
| Where the money goes | Paid out by the marketplace | Your payment processor | Straight to your Square account |
| Per-order commission to the platform | Usually | Varies | None from ScanQueue |
| Hardware at the counter | A tablet for incoming orders | Kiosk units | A printed QR code and any screen |
| Where guests order | The marketplace app or site | At the kiosk, in the line | Their own phone, anywhere in the venue |
| Queue, bookings and orders | Usually a separate system | Usually a separate system | One dashboard |
Square processing fees apply to every card payment.
Good to know before you switch it on
Square only
You need a Square account that can take card payments in your menu currency. Stripe and other processors are not supported.
Prices include tax
Menu prices must be tax-inclusive, as with GST or VAT. Tax added on top at the register, as with most US sales tax, is not supported yet.
Pickup orders
Guests collect their order. Delivery, table service, tips and orders scheduled for later are not part of this release.