ScanQueue vs Qmatic
ScanQueue is a cloud queue platform with a free plan and QR check-in. Qmatic is enterprise queue management with kiosk hardware, starting at Contact for pricing.
ScanQueue ships with SMS plus WhatsApp notifications and offers a free tier Qmatic does not. This guide compares features, pricing, pros and cons, and migration so you can pick the right fit.
When to Choose ScanQueue over Qmatic
- You want to skip hardware procurement, kiosk installation, and digital signage purchases.
- You need a queue running this afternoon, not after a months-long enterprise rollout.
- You prefer published pricing over sales-led quotes that vary by branch and module.
- Your customers should join from their own phone instead of touching a shared kiosk screen.
- You want to start free and scale without committing to a multi-year enterprise contract.
Quick Overview
ScanQueue
RecommendedModern waitlist management software that helps businesses reduce wait times and improve customer experience.
Starting from Free
Qmatic
Qmatic is a long-established queue management vendor focused on kiosk-based ticketing for banks, government agencies, healthcare networks, and large retail chains. Deployments typically include physical hardware: ticket printers, digital signage displays, and counter call buttons.
Starting from Contact for pricing
Feature Comparison
| Feature | ScanQueue | Qmatic |
|---|---|---|
| Queue Management | ||
| Virtual QueueQmatic: Mobile ticketing available as add-on | ||
| Multi-location | ||
| Online Booking | ||
| Customer Experience | ||
| Wait Time DisplayQmatic: Requires Qmatic display hardware | ||
| QR Code Check-inQmatic: Mobile Ticket module, paid add-on | ||
| Notifications & Alerts | ||
| SMS Notifications | ||
| Analytics & Reporting | ||
| Analytics Dashboard | ||
| AI Wait Predictions | ||
| Integrations | ||
| API Access | ||
| Integrations | ||
| Customization | ||
| Custom Branding | ||
| Support & Service | ||
| 24/7 Support | ||
| Pricing & Plans | ||
| Free Plan | ||
ScanQueue vs Qmatic at a Glance
| Area | ScanQueue | Qmatic |
|---|---|---|
| Hardware | None — runs in any browser | Kiosks, printers, displays typical |
| Pricing | Free plan, $29/mo Growth, $99/mo Pro | Sales-led, undisclosed |
| Setup time | Under 5 minutes | Weeks to months |
| Customer check-in | QR code on customer phone | Kiosk ticket printer |
| WhatsApp notifications | Included on Growth plan | Not native |
| Free plan | Yes — 1 queue, QR join, live tracking | No |
| Self-service config | Full self-serve dashboard | Often partner-led |
Qmatic Pros & Cons
Pros
- 40+ years in market with mature enterprise tooling
- Strong reporting suite for multi-branch operations
- Established reseller and integrator network
- Robust kiosk and digital signage hardware ecosystem
Cons
- Hardware-led deployment: kiosks, ticket printers, and displays add significant cost
- No transparent pricing — every quote requires a sales conversation
- Implementation timelines typically run weeks to months
- Mobile-first and BYOD workflows feel bolted on rather than native
- Overkill for SMBs and single-location businesses
- Configuration changes often require partner support
Switching from Qmatic?
Migration to ScanQueue is medium. Our team can help you get set up quickly.
Sign Up
Create your free ScanQueue account
Configure
Set up your queues and customize settings
Go Live
Start using ScanQueue with your customers
ScanQueue vs Qmatic FAQ
See a full overview of ScanQueue features, pricing, and alternatives on our product overview.
Try a Cloud Queue Without the Hardware
Start a free ScanQueue account and run a live queue from your existing tablet or laptop. No kiosks, no printers, no contract.