How-To Guide

How to Manage Walk-In Customers

Master walk-in customer management with smart queuing and capacity controls.

The Problem

Walk-in customers create unpredictable demand. Without proper management, staff get overwhelmed, wait times spike, and customers leave unhappy.

The Solution

ScanQueue helps you balance walk-ins with appointments, set capacity limits, and manage customer flow smoothly even during peak hours.

Step-by-Step Guide

Set Up Walk-In Queue

Create a dedicated queue for walk-in customers. Set up self-service check-in via QR code or kiosk.

Configure Capacity Limits

Set maximum queue lengths and wait times. Get alerts when approaching capacity to proactively manage flow.

Balance with Appointments

Configure how to prioritize walk-ins vs scheduled appointments. Create fair, efficient service order.

Enable Remote Waiting

Let walk-ins join your queue before arriving or wait nearby with SMS alerts when it's their turn.

Expected Results

40%

40% Better Flow

Improvement in customer flow during peak hours

60%

60% Less Crowding

Reduction in lobby/waiting area congestion

25%

25% More Served

Increase in customers served per day

Manage Walk-In Customers FAQ

Yes. You can configure priority rules to balance walk-in customers with scheduled appointments, ensuring fair service for everyone.

Set capacity limits and queue length maximums. When limits are reached, customers see estimated wait times and can decide whether to join or return later.

Yes. Customers can scan a QR code from your storefront or website to join your walk-in queue from anywhere nearby.