How-To Guide

How to Virtual Queue for Retail Stores

Learn how retail stores can virtual queue with ScanQueue.

The Problem

Physical queues waste customer time, create crowding, and limit how many people you can serve. They're inefficient for both customers and staff.

The Solution

ScanQueue's virtual queue lets customers join remotely and wait anywhere. They get SMS notifications when it's their turn, eliminating physical lines.

Step-by-Step Guide

Create Your Virtual Queue

Set up your virtual queue with customized fields, service types, and wait time estimates.

Generate QR Codes

Create QR codes for storefront displays, marketing materials, and your website.

Configure Notifications

Set up SMS and email notifications for queue confirmation, position updates, and turn alerts.

Display Wait Times

Show real-time wait times on your website, in-store displays, or Google Business Profile.

Expected Results

Zero Physical Lines

Customers wait anywhere, not in your lobby

3x Capacity

Virtual queue can hold 3x more than physical space

70%

70% Remote Joins

Customers who join queue before arriving

Virtual Queue for Retail Stores

Queue management for retail stores, shopping centres, and service counters. Reduce checkout lines, manage service queues, and improve the shopping experience.

Why Retail Stores Need to Virtual Queue

Long checkout lines driving customers away
Service counter queues with no visible order
Difficulty managing high-demand product releases
Store capacity management requirements

Virtual Queue for Retail Stores FAQ

A virtual queue is a digital waiting line where customers join and track their position online or via SMS, instead of physically standing in line.

Customers can be anywhere when they join. We recommend they be within 10-15 minutes of your location when their turn approaches.

You can configure grace periods and automatic re-queuing options. Customers can also request more time via SMS if they need it.