A queue management app is software that replaces paper sign-up sheets with a digital system. Customers join your queue from their phone, track their position in real time, and receive SMS alerts when their turn is near. No hardware or app downloads required.
What Is a Queue Management App?
A queue management app replaces paper sign-up sheets, shouted names, and buzzer systems with a simple digital workflow. You display a QR code at your entrance. Customers scan it with their phone, enter their details, and join your queue in seconds — no app download required.
Once in the queue, customers see their live position and estimated wait time on their phone. They're free to wait wherever they like — in their car, at a nearby shop, or outside. When their turn approaches, the queue management app sends an SMS so they know exactly when to come back.
For your team, the app provides a real-time dashboard showing everyone in the queue, their wait times, and their selected services. Staff can call the next person, skip, reorder, or remove entries with a single tap. No more clipboards, no more guesswork.
See It in Action
5-Minute Setup
Sign up, name your business, print your QR code. You're live in under 5 minutes — no hardware, no IT team.
No App Download
Customers scan your QR code with their phone camera. No app download, no account needed — works in any browser.
Instant SMS Alerts
Staff tap Notify. Customer gets an SMS within seconds with their queue status. No shouting names across the room.
How a Queue Management App Works
1
Print Your QR Code
Sign up and generate your unique queue QR code from the ScanQueue dashboard. Print it on a table tent, poster, or sticker and place it where customers can see it — your entrance, reception desk, or counter.
2
Customer Scans to Join
Walk-in customers scan the QR code with their phone camera. A mobile-friendly page opens where they enter their name, select a service if applicable, and tap to join. No app download, no account creation.
3
Live Updates + Notifications
Customers track their queue position in real time on their phone. When their turn is approaching, they receive an SMS notification. Staff manage the queue from a live dashboard — calling, skipping, or reordering entries as needed.
Everything in the ScanQueue App
QR Code Join
Customers scan a QR code to join your queue instantly from their phone. No app downloads, no account creation.
SMS Notifications
Automatic text messages alert customers when their turn is approaching or when they are next in line.
Service Selection
Offer multiple services and let customers pick what they need. Each service runs its own queue.
Staff Dashboard
Call the next customer, skip, remove, or reorder entries from a clean, real-time dashboard.
Analytics
Track average wait times, peak hours, and customer volume to make data-driven staffing decisions.
Works on Any Device
The app runs in any mobile browser. No downloads, no special hardware — just a QR code and an internet connection.
Queue App vs Paper Waitlist & Buzzers
| Paper / Buzzers | Queue App |
|---|---|
Illegible handwriting and lost names | Digital entries — nothing gets lost |
Customers must stay nearby to hear their name | Wait anywhere with SMS alerts |
Staff manually track positions | Automatic position management |
No data on wait times or volume | Built-in analytics and reporting |
Hardware costs $2k+ | Runs on customer phones — no hardware needed |
Who Uses a Queue Management App?
Restaurants & Cafes
Manage walk-in diners without a crowded lobby. Guests wait at the bar or outside and get a text when their table is ready.
Barbershops & Salons
Customers join the queue before arriving so they can time their visit instead of sitting in a waiting room.
Clinics & Wellness
Reduce crowded waiting rooms. Patients check in via QR and wait in their car or a quieter area until called.
Events & Venues
Speed up entry for concerts, conferences, and pop-ups. Attendees scan once and flow through without bottlenecks.
Frequently Asked Questions
Customers scan a QR code displayed at your location using their phone camera. A mobile-friendly page opens where they enter their name, select a service, and tap to join. The entire process takes under 10 seconds.
No. ScanQueue runs entirely in the browser. Customers scan the QR code and interact with a mobile web page — no app store visit or account creation required.
Yes. ScanQueue offers a free plan that includes one queue with real-time position tracking and a shareable QR code. No credit card required. Paid plans add SMS notifications, multiple queues, analytics, and more.
Yes. ScanQueue supports per-service queues so customers can select the service they need when joining. Each service maintains its own queue positions, wait times, and analytics.
Queue management apps are used by restaurants, barbershops, clinics, retail stores, events, government offices, and any business that serves walk-in customers. Any location with a waiting line can benefit.