No. Customers scan a QR code and join the queue in their browser. WhatsApp notifications are sent directly to their phone — no app download or account creation is required.
WhatsApp-First Notifications
WhatsApp Queue Notifications That Reduce No-Shows
Customers don't mind waiting as much as uncertainty. ScanQueue sends queue updates on WhatsApp first, so customers know their status without calling your staff. When WhatsApp can't be delivered, fallback channels keep communication reliable.
See It in Action
5-Minute Setup
Sign up, name your business, print your QR code. You're live in under 5 minutes — no hardware, no IT team.
No App Download
Customers scan your QR code with their phone camera. No app download, no account needed — works in any browser.
Instant SMS Alerts
Staff tap Notify. Customer gets an SMS within seconds with their queue status. No shouting names across the room.
Why WhatsApp Beats SMS-Only Queue Updates
SMS gets the job done, but WhatsApp delivers a better experience — for you and your customers.
Higher Open Rates
WhatsApp messages are opened within minutes. No spam folders, no carrier filtering, no character limits.
Two-Way Interaction
Customers can reply STATUS to check their position or LEAVE to exit the queue — without calling your staff.
Lower Cost
WhatsApp utility messages cost a fraction of SMS — especially for international customers.
How It Works: Joined → Up Soon → Your Turn
1
Joined
Customer scans QR code and joins the queue. They receive a WhatsApp confirmation with their position.
2
Up Soon
As their turn approaches, a WhatsApp reminder lets them know to get ready.
3
Your Turn
When called, the customer gets a final WhatsApp message — "It's your turn." They have 5 minutes to present themselves.
Interactive Replies: STATUS and LEAVE
Let customers manage their own queue position without calling your front desk.
STATUS
Customer replies “STATUS” and instantly receives their current position and estimated wait time.
LEAVE
Customer replies “LEAVE” and is automatically removed from the queue. No staff intervention needed.
WhatsApp-First with SMS Fallback
ScanQueue tries WhatsApp first. If the message can't be delivered — because the customer doesn't have WhatsApp or has no data connection — the notification falls back to SMS automatically. No customer is left without an update.
WhatsApp (primary)SMS (fallback)
Frequently Asked Questions
Yes, where enabled. Customers can reply STATUS to check their current position or LEAVE to remove themselves from the queue — all within the WhatsApp conversation.
ScanQueue supports SMS fallback. If a WhatsApp message cannot be delivered, the notification is automatically sent via SMS to ensure the customer is still reached.
No. ScanQueue is built for businesses of any size — from single-chair barbershops to multi-location restaurant groups. WhatsApp notifications work the same whether you serve 10 or 1,000 customers a day.
Learn more: QR Code Queue · Restaurant Queue System · ScanQueue Facts · Pricing