ScanQueue vs WaitQ

Run walk-in queues and pre-booked appointments in a single system instead of bolting on a separate booking tool.

Book repeating appointments for regulars, and reschedule or convert a walk-in into a booking in a tap.

When an appointment is cancelled, the freed slot is automatically offered to the next customer through a claim link.

Wait estimates can account for both booked appointments and the live walk-in queue at the same time.

Each barber, chair, desk, or station gets its own queue and QR code, with a live view per provider.

Switch between one shared line across the team and a separate queue per station to match how you run.

Let customers choose their preferred provider or simply take the next one free.

Track live occupancy against a hard cap with QR entry and exit, one-tap group exits, and an auto-timeout safety net.

A high-volume mode tuned for time-limited events, pop-ups, festivals, and brand activations.

Set capacity limits per time window so entry paces itself across the day.

Upload your daily PMS export and guests are auto-tagged Inclusive, Pay, or VIP by room number on the host screen, no more spreadsheet cross-checking.

Run breakfast, spa, concierge, and check-in queues across the whole property from one dashboard.

Run timed viewing slots for open homes, with attendees checking in by QR.

See every slot and who has checked in across an inspection in real time.

WhatsApp by default with automatic SMS fallback, plus email and voice, so messages actually land.

A configurable "you are up soon" message followed by a "your turn" alert when you call them.

Customers can text STATUS to check their position or LEAVE to exit the queue.

Send customer notifications in English or Spanish.

Customers can phone in and a voice agent joins them to the queue or books an appointment.

A Claude-powered agent answers customer questions and handles support around the clock.

Wait times sharpen over time by learning from your own queue history.

Full control of the line: call the next customer, move someone to the front, or reorder positions.

Auto-handle no-shows after a set time, and recall a missed customer back into the line.

Cap the queue with a custom "we are full" message and warn customers as closing time nears.

Customers scan to join in their browser and watch their live position and wait time, no download.

Collect exactly the details you need at join, with required fields and field types you control.

After a customer is served, ScanQueue auto-prompts them by SMS or WhatsApp to leave a Google review, turning happy visits into ratings.

Finish on a thank-you screen with your own message and a call to action of your choice.

Use your own logo and colours and remove ScanQueue branding entirely on higher tiers.

Manage every location from one account with central billing across all branches.

Owner, admin, manager, and staff roles with quick PIN login and an immutable activity log.

Wait-time trends, peak hours, and no-show tracking with full history and CSV export, not a 30 to 60 day window.